8:30
Enregistrement des participants

9:00 - 9:15
Introduction Vladi Kovanic

9:15 - 10:00
Designing the wellness experience: architecture & interior
Robert Henry (C.E.O.) - Robert Henry Architect – New York, USA

10:00 - 10:45
Creating spa economic transparency & delivering maximized spa profits
Roger Allen (C.O.O.) - Thermarium Spa Financial Consulting – United Kingdom

10:45 - 11:00
Pause café

11:00 - 11:45
Spa and the future leadership climate
Anna Bjurstam (C.E.O.) – "Raison d’Etre" – Suède

11:45 - 12:45
Round Table on "Innovation in technology and design: trends and their marketing"
Moderateur : Jean-Guy de Gabriac (C.E.O) - TIP TOUCH and OMEGATV.tv – France

12:45 - 14:30
DEJEUNER DEBAT: Partage d'expérience.
Dédicace de l'ouvrage de Robert Henry

14:30 - 15:15
Operating profit of your spa – Ten most common mistakes not to make
Suki Kalirai (C.E.O.) – Carlton Institute – Royaume Uni
(Président de la Spa Business Association UK)

15:15 - 16:00
Spa customer satisfaction: Perception of the spa offering ? Expectation of the spa services?
Olivier Petit (Associé) – Deloitte – France
Alexandre Bouvier – Qualitelis – France

16:00 - 16:30
Pause café

16.30 - 17.30
Round Table on "Beauty, Wellness, Spa treatments… and sustained development"
Moderateur : Dominique Derwa – France

17.30-17.45
Information on CHARTE QUALITE SPA France
Aldina Duarte présidente de la association SPA-A

17:45 -18:30
Remise du prix HOTel & SPA 2009 et cocktail de clôture
* sous réserve de modifications

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