8:30
Delegates registration

9:00 - 9:15
Welcome words (Vladi Kovanic)

9:15 - 10:00
Designing the wellness experience: architecture & interior
Robert Henry (C.E.O.) - Robert Henry Architect – New York, USA

10:00 - 10:45
Creating spa economic transparency & delivering maximized spa profits
Roger Allen (C.O.O.) - Thermarium Spa Financial Consulting – United Kingdom

10:45 - 11:00
Coffee break

11:00 - 11:45
Spa and the future leadership climate
Anna Bjurstam (C.E.O.) – "Raison d’Etre" – Sweden

11:45 - 12:45
Round Table on " Innovation in technology and design: trends and their marketing"
Moderator: Jean-Guy de Gabriac (C.E.O) - TIP TOUCH and OMEGATV.tv – France

12:45 - 14:30
LUNCHEON DISCUSSION: Sharing experience.
Book signing by Robert Henry

14:30 - 15:15
Operating profit of your spa – Ten most common mistakes not to make
Suki Kalirai (C.E.O.) – Carlton Institute – United Kingdom
(Chairman of Spa Business Association UK)

15:15 - 16:00
Spa customer satisfaction: Perception of the spa offering ? Expectation of the spa services?
Olivier Petit (Partner) – Deloitte – France
Alexandre Bouvier – Qualitelis – France

16:00 - 16:30
Coffee break

16.30 - 17.30
Round Table on "Beauty, Wellness, Spa treatments… and sustainable development"
Moderator: Dominique Derwa – France

17.30-17.45
Information on the CHARTE QUALITE SPA France
Aldina Duarte president of the association SPA-A

17:45 -18:30
2009 HOTel & SPA Award and Forum farewell cocktail
* subject to improvment

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